FAQ - Gerneral

What do I actually do if my lamp must be repaired?

 

FAQs and our forum both would not help? Calling your dealer or our distributor failed to solve the problem either?

Then please return your entire lamp set such as the battery pack for your dealer. Keep in mind to feature a shorter description with the error as well as your phone number and/or e-mail address.

And here is one last tip: often, apparent defects are not more than a classic, worn-out battery pack. For determining age, glance at the battery label; it states year and quarter of production. If you've been while using the battery in excess of six years, you cannot expect full performance anymore.

What do I actually do if my lamp must be repaired?

 

FAQs and our forum both would not help? Calling your dealer or our distributor failed to solve the problem either?

Then please return your entire lamp set such as the battery pack for your dealer. Keep in mind to feature a shorter description with the error as well as your phone number and/or e-mail address.

And here is one last tip: often, apparent defects are not more than a classic, worn-out battery pack. For determining age, glance at the battery label; it states year and quarter of production. If you've been while using the battery in excess of six years, you cannot expect full performance anymore.

 

The glass of my Betty steams up in the middle.

 

This is due to the "cold" light emitted by LEDs, which does not warm up the glass just as much as you could expect it from e.g. halogen lamps. The mist is a result of humidity with the air within the lamp; the lamp is watertight. The mist doesn't constitute any risk, it may well, however, be reduced the following:

Open the top's by leaving the lamp fired up for many minutes to heat up. Screw the cover back on again so long as the lamp is still warm.

 

May Also i operate the lamp without cooling wind?

 

All of our LED lamps: yes, without limitations. All our lamps are absolutely heat-proof. Caution! The enclosure will heat up and you may burn your fingers.

 

May I additionally make use of the small battery having a large lamp?

 

All Magicshine lamps and batteries are compatible. However, the truth is just one or two combinations really make sense.

The proportions available decreases using a blend of high power consumption (Betty R high beam) along with a small battery. The warning indicators will glow so quickly in case your lamp is permanently on high beam, reserve power can also be exhausted from a very short period of time. Energy-efficient use using a merely occasional activation of high beam is usually recommended in such case. The life span of the small battery decreases if full power is needed regularly and permanently.

 

Are our Magicshine lamps waterproof?

 

All our lamps and battery packs significantly exceed the IP 58 standard. For more information you can visit our FAQs Website.